Hdfc bank
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Profile - Imperia Relationship Manager – Virtual Relationship Banking
Salary - ₹6L - ₹9L
Location - Mumbai
Exp - 2-6 year
Job Responsibilities(JR)
• Customer Engagement
• Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.
• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and pro-actively assessing customer needs.
• Ensure retention of customers
• Use of triggers to track maturity of FDs, movement of CASA balances etc and prevent outflow.
• Ensure Staff are trained on product knowledge and requisite certifications.
Key Skills(examples listed below)
• Basic Banking
• Communication
Skills: 2-6 years exp,sales,communicate
Salary - ₹6L - ₹9L
Location - Mumbai
Exp - 2-6 year
Job Responsibilities(JR)
• Customer Engagement
• Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.
• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and pro-actively assessing customer needs.
• Ensure retention of customers
• Use of triggers to track maturity of FDs, movement of CASA balances etc and prevent outflow.
• Ensure Staff are trained on product knowledge and requisite certifications.
Key Skills(examples listed below)
• Basic Banking
• Communication
Skills: 2-6 years exp,sales,communicate
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