Front Office Executive

Job Title: Front Office Executive - Vocational Training Institute Dwarka

Type of Job: Monday to Saturday ( 8hrs)

Term: Contractual for 12 months
Job Summary:
The Front Office Executive will assist the Head of the Department through all phases of the admissions, operations, administration and academic process.
Supervisory Responsibilities: NoneDuties/Responsibilities:

Responsible for attending all the incoming calls, responding to them and transferring the call to the appropriate department if needed.Responsible for greeting the visitors at the office & welcome all visitors with smile and proper greetings and guide them properly as per their requirements.Providing academic counseling to prospective students and parents, guiding them on course details and fee structure.Maintaining the enquiry registers and following up with the walk ins and telephonic enquiries. Create, Maintain & update the database of the enquires and follow up with them.Selling of prospectus during admission managing the cash collected, and maintain the recordsRigorous calling and follow up with the admission enquiry using scripts to convert them into admissions.Responsible for adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation.Performing other administrative tasks, if required.

Required Skills/Abilities:

Should have a bachelors degree2-year experience in customer service, front desk or other related professional areaProficient in the English language (verbal & written)Must be able to handle a multitude of tasks in an intense, ever-changing environmentAbility to focus attention on guest needs, remaining calm and courteous at all timesStrong interpersonal and problem solving abilitiesHighly responsible & reliableUnderstanding of sales performance metricsA team player with high level of dedicationAbility to work under strict deadlinesFull comprehension of office management systems including MS Office and proceduresShould be result-orientated and able to work under pressure for all work done on time.

Job Type: Full-time

Schedule:

Day shift

Application Deadline: 18/12/2022