Marketplace Operations Executive

You're the catalyst for smoother marketplace operations, single point of contact for buyers and sellers in a marketplace. While sellers concentrate on servicing orders, your tireless contribution puts a smile on all stakeholders (buyer, seller, marketplace and technology provider).

Roles and responsibilities:

Work with internal and external teams on the smooth onboarding of a seller through the onboarding process with compatibility, and catalogue complaint check of the sellerWork with sellers and logistic partners to monitor and facilitate on-time order fulfillment as per the standards of the marketplace to ensure a good buyer experienceFacilitate the issue resolution mechanism between the buyer apps and sellers on returns and refunds to ensure the right dispute resolutions as per the marketplace SLAsWork with buyer apps to get an on-time settlement as per SLAs, and verify the payouts done on each cycle to ensure zero discrepancies. Also, support the finance team in processing on-time settlementsCommunicate the important expectations/SLAs of the Marketplace for the seller to adhere to and work with sellers on their adherence to any new agreement change/Policy releases by ONDC and GOFRUGALPrepare and maintain a dashboard on the on-boarding metrics, order fulfillment metrics, issue resolution metrics, and settlement metrics to help all the stakeholders to take faster decisions

You will not fit in the role if

You are an individual rock star performer and not a team playerYou cannot collaborate with intense engagement with the right people at the right time for the right solutionYou need someone to follow up on your work and not a good self-learner and find it difficult to go an extra mileYou do not enjoy continuous feedback and learningYou feel like a victim in every challenge raised by customers or partnersYou love blaming others instead of seeking help to get the job done when it mattersYou are afraid to raise challenges at work even if it's your seniorYou feel daily stand-ups, weekly reviews and course correction are too much pressureYou just want a 9 to 5 job

Job Type: Full-time

Salary: Up to ₹450,000.00 per year

Schedule:

Day shiftWeekend availability

Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Speak with the employer
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