Deputy Manager Training & Quality//BPO
Published date: 2026/11/08
- Location: Visakhapatnam, Andhra Pradesh, India
Top BPO in Vizag
Hiring Deputy Manager Training & Quality
Exp- 1+ Year as Team Leader Quality & Training in BPO Only
Roles & Responsibilities
Role and Key Responsibilities:
• Responsible for monitoring/auditing, preparing and providing adequate feedback to
ensure process compliance
• Ensure adherence to quality norms as per client specification, also internal policies,
procedures, and compliance regulations are being followed
• To ensure that associates perform efficiently and effectively within their assigned areas,
with pre - determined performance standards
• Identify improvement opportunities, develop and drive appropriate action plans for
quality enhancement.
• Partner with Operations and streamline / enhance metrics
• Reduce the learning curve and help enhance product/process knowledge of new team
members
• Client Coordination - calibration calls, reports etc.
• Communicate to heighten awareness and focus on importance of improving the overall
customer experience
• Make recommendations and drive improvement
• Support the Company& pursuit of high quality service to internal and external customers
and enhance the overall customer experience
• Ensure that internal policies, procedures, and compliance regulations are being followed
• Identify operational / training issues and help the team in fixing these gaps.
• Analyze the data of the team aligned and make dashboards
Incase Interested then mail your cv at simmi@jobsexpert.in@ or call at 8467054123
Hiring Deputy Manager Training & Quality
Exp- 1+ Year as Team Leader Quality & Training in BPO Only
Roles & Responsibilities
Role and Key Responsibilities:
• Responsible for monitoring/auditing, preparing and providing adequate feedback to
ensure process compliance
• Ensure adherence to quality norms as per client specification, also internal policies,
procedures, and compliance regulations are being followed
• To ensure that associates perform efficiently and effectively within their assigned areas,
with pre - determined performance standards
• Identify improvement opportunities, develop and drive appropriate action plans for
quality enhancement.
• Partner with Operations and streamline / enhance metrics
• Reduce the learning curve and help enhance product/process knowledge of new team
members
• Client Coordination - calibration calls, reports etc.
• Communicate to heighten awareness and focus on importance of improving the overall
customer experience
• Make recommendations and drive improvement
• Support the Company& pursuit of high quality service to internal and external customers
and enhance the overall customer experience
• Ensure that internal policies, procedures, and compliance regulations are being followed
• Identify operational / training issues and help the team in fixing these gaps.
• Analyze the data of the team aligned and make dashboards
Incase Interested then mail your cv at simmi@jobsexpert.in@ or call at 8467054123
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