Training Manager for Healthcare BPO Process

Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU
• Take direction from training lead and execute deliverables
• Design process training plans with inputs from client SMEs
• Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.
• Set-up daily/weekly huddles with trainees to track progress and resolve any issues
• Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches
• Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations
• Develop training interventions (BTB) based on TNA for existing employees
• Conduct certification programs & other developmental workshops for auxiliary trainers
• Review and revise the standard operating procedures periodically or as agreed with the client
• Ensure robust update management process is deployed and followed
• Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)
• Preparing, publishing and maintaining various training reports and dashboards

Qualifications:-
• Any Graduate /Post Graduate
• Minimum of 8 years of experience in US healthcare, RCM, Payer or Provider, Billing and experience in training of min 4 years.
• Training experience will be preferred
• Any certification (CPC/COC/CIC/CCS) from AAPC/AHIMA or CRCS from AAHAM (Added advantage)
• Strong RCM knowledge/Medical billing
• Excellent communication and presentation skills
• Strong time management skills
• Team management
• Client and stakeholder management
• Content development
• Strong knowledge of MS office tools
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