Customer Support Voice

Greetings from Mirraw.com,

We are looking for Customer Support Executive ( Freshers are also welcome),

Process - Blended process,

Location - Mumbai ( Lower Parel / Currey Road).

Job Profile:

Responsibilities:

· Interacting with customers on daily basis.

· Listening to customers patiently and helping them resolve issues.

· Helping customers with their product queries.

· Misc day to day activities.

· Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

· Ability to empathize with and prioritize customer needs

· Demonstrates interpersonal skills with a diverse customer base

· Demonstrates conflict resolution, negotiation, and de-escalation skills

· Demonstrates ownership to resolve challenging customer issues, escalating when necessary

· Ability to determine customer needs and provide appropriate solutions

· Maintain regular and reliable attendance, including the daily schedule as assigned

· Flexible with the working schedule; may be expected to work night shifts (For male employees only).

· Ability to work overtime as required by business -most often occurring in the weeks surrounding the festive season (EID and Diwali).

Regards,

HR Team.

Job Type: Full-time

Salary: ₹13,000.00 - ₹19,000.00 per month

Schedule:
• Rotational shift

COVID-19 considerations:
Proper Sanitisation and regular temperature checks.

Ability to commute/relocate:
• Lower Parel, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:
• Higher Secondary(12th Pass) (Required)

Experience:
• Customer Support: 1 year (Required)
• Blended process: 1 year (Preferred)

Language:
• English (Required)

Speak with the employer
+91