Customer Support Voice

Provide daily customer service

.Answer telephones promptly to answer customer queries and take product orders and provide written communications

.Mail response to all stake holders within 24hours

.Provide accurate product information to customers

.Respond efficiently and effectively to customer queries and complaints

.Maintain customer information in the company Customer Relationship Management (CRM) system to ensure its accuracy and relevance prior to distribution.

.Clear correct aligners tracking, data base maintenance, updation and follow up with customers from treatment planning to delivery and payment stage.

.Receive and enter customer orders via telephone, electronically and provide written communication on the same.

.Manage Faulty Product Claims/exchanges through liaison with Sales Specialists, customers and Head Office, administration of relevant paperwork, monitoring of data, maintenance of records to facilitate customer credits.

.Send email to customers for any partial/short shipments

.Coordinate with various stakeholders & cross functions and identify/implement actions towards achievement of cost, speed and reliability targets

Job Types: Full-time, Permanent

Salary: ₹18,000.00 - ₹25,000.00 per month

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:
• Flexible schedule
• Food provided
• Health insurance
• Provident Fund

Schedule:
• Morning shift

Supplemental pay types:
• Yearly bonus

Ability to commute/relocate:
• Mumbai - 400070, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor's (Preferred)

Experience:
• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:
• English (Preferred)

Speak with the employer
+91____#####
Application Deadline: 10/09/2022
Expected Start Date: 06/09/2022