Customer Support Executive (Voice Process)
Published date: 2026/11/06
- Location: Jaipur, Rajasthan, India
Vconnex Pvt. Ltd., Jaipur
CIMET - A Comparison Software Leader
CIMET is an Australian company that provides Comparison as a Service to many brands in Australia. Our mission is to help our customers live their financial best and save on everyday utilities.
Join us to create an Impact
CIMET is on an exciting journey, investing millions globally to design innovative digital, data, and API platforms to serve our customers seamlessly. We are looking for passionate people who wants to build their career in the right direction.
The Opportunity:
As a Customer Support Executive/Tele Sales Executive for CIMET, you will be part of an amazing team, speaking to warm consumers to assist with their energy and broadband bills.
You’ll learn how to control your pipeline and be given multiple ways to earn commissions on every call you make.
If you are looking for a great work/life balance and an employer who fosters growth nurtures success then we might be exactly what you're looking for.
Responsibilities:
Manage outbound and inbound calls
Identify and assess customers’ needs to provide the correct solution and achieve customer satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Requirements:
Proven customer support experience or experience as a client service representative will be helpful
Good command over the English Language
Strong phone contact handling skills and active listening
CIMET - A Comparison Software Leader
CIMET is an Australian company that provides Comparison as a Service to many brands in Australia. Our mission is to help our customers live their financial best and save on everyday utilities.
Join us to create an Impact
CIMET is on an exciting journey, investing millions globally to design innovative digital, data, and API platforms to serve our customers seamlessly. We are looking for passionate people who wants to build their career in the right direction.
The Opportunity:
As a Customer Support Executive/Tele Sales Executive for CIMET, you will be part of an amazing team, speaking to warm consumers to assist with their energy and broadband bills.
You’ll learn how to control your pipeline and be given multiple ways to earn commissions on every call you make.
If you are looking for a great work/life balance and an employer who fosters growth nurtures success then we might be exactly what you're looking for.
Responsibilities:
Manage outbound and inbound calls
Identify and assess customers’ needs to provide the correct solution and achieve customer satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Requirements:
Proven customer support experience or experience as a client service representative will be helpful
Good command over the English Language
Strong phone contact handling skills and active listening
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