Customer Care Executive
Published date: 2026/11/06
- Location: Jaipur, Rajasthan, India
Our Customer Service Representatives are experts in the travel and leisure industry, helping consumers globally to take the vacations of their dreams. In this role you will leverage your love of travel to deliver outstanding customer service to our members and reach the team's monthly goals. This role is great for anyone skilled in inbound or outbound sales.Responsibilities:
Assist members with understanding program benefits and consult them on product inquiries
Properly search for air availability and quote itineraries in all fare types and cabins.
Resolve questions and be able to process all travel inquiries
Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
Able to understand and demonstrate consultative selling techniques
Field inbound calls or make outbound calls for the majority of your shift
Personally, responsible for meeting monthly individual goals
Become an arrivia brand expert to assist members
Manage member information confidentially and accurately to ensure transactions are processed correctly
Collaborate with team members to meet monthly goals
Assist members with understanding program benefits and consult them on product inquiries
Properly search for air availability and quote itineraries in all fare types and cabins.
Resolve questions and be able to process all travel inquiries
Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
Able to understand and demonstrate consultative selling techniques
Field inbound calls or make outbound calls for the majority of your shift
Personally, responsible for meeting monthly individual goals
Become an arrivia brand expert to assist members
Manage member information confidentially and accurately to ensure transactions are processed correctly
Collaborate with team members to meet monthly goals
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