Chat / Customer Support Executive -Fresher-2 Yrs

Are you excited to join an iconic brand, a Fortune 50 company and one of America's leading retailers? Target Corporation !!!

Please find the job details below,

About Target (https://www.target.com/) :

https://corporate.target.com/about

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Sharing below a short description of the role.

As a Senior Specialist TCOM Guest Services, you'll provide a branded experience with every contact by engaging the guest vis TGS Chat platform in order to deepen the relationship and drive loyalty and sales.

You'll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. You'll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating and communicating guest trends to leadership in a prompt manner. You'll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You'll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance.

Years of Experience Desired: 0-2 years

About you:

Bachelors Degree or more.
Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style
Excellent verbal and written communication skills, including listening and negotiating.
Experience dealing with escalated guest complaints
Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
Strong technical skills, ability to work within multiple systems and high proficiency with Microsoft applications
Shift Offerings:

Able to work early mornings, evenings, holidays, and weekends 45 Hours/Week with any two consecutive weekly offs.
Rotational shifts: 5:30am to 2:00pm IST, 1:00pm to 9:30pm IST or 5:30pm to 2:00am IST
Willing to work in rotation shifts across 24/7
Hiring process:

Round 1 - Online assessment (English comprehension) + (multi chat simulation and situation judgement test).

Round 2 - Virtual Interview (zoom Video call) - HR Round

Round 3 - Virtual Interview (zoom Video call) - Ops Manager Round

Please watch the video to know more about Target Corporation, https://www.youtube.com/watch?v=bMBPqeNWzoo&t=2s

Please feel free to reach me back for any further info.

Kindly share your updated CV with me

Job Type: Full-time

Salary: ₹300,000.00 - ₹400,000.00 per year

Benefits:

Commuter assistance
Food provided
Health insurance
Paid sick time
Provident Fund
Schedule:

Rotational shift
Supplemental pay types:

Shift allowance
Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Language:

English (Required)