Customer Support Executive
Published date: 2026/11/08
- Location: Ahmedabad, Gujarat, India
You are required to handle all the Logistics related queries for Online and Offline when and if required.
This shall require the Companies/Parties pertaining to direct partners and aggregators as well.
This includes tracking the Shipments, arranging POD, getting deliveries expedited, and Reconciliations.
Follo-ups on the Cases on regular basis to meet the timelines to close the case is a must.
You shall be co-ordinating with the relevant POCs through telephone and emails for the respective concerns.
Ensure that customer satisfaction commitments are met by strictly checking the TAT.
Identify and Highlight the shipments that are not fulfilled within the TAT.
Raise Disputes and close them in regards to Damaged/Missing/ Lost shipments.
This shall require the Companies/Parties pertaining to direct partners and aggregators as well.
This includes tracking the Shipments, arranging POD, getting deliveries expedited, and Reconciliations.
Follo-ups on the Cases on regular basis to meet the timelines to close the case is a must.
You shall be co-ordinating with the relevant POCs through telephone and emails for the respective concerns.
Ensure that customer satisfaction commitments are met by strictly checking the TAT.
Identify and Highlight the shipments that are not fulfilled within the TAT.
Raise Disputes and close them in regards to Damaged/Missing/ Lost shipments.
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