Customer Service Representative

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities
Assists customers with the intent of selling company products or services through phone, web, fax or mail communication
Provide a basic level of customer support but refers more complex problems to other staff members
Requires an in-depth knowledge of products and services offered
Prepares and follows up on customer quotes
Provides pricing and availability of our product to customers
Requests and coordinates discounted prices on orders
Maintain required call quality level
Inputs all sales orders as a result of customer negotiations
Sells additional product through suggestive selling techniques
Performs other duties as assigned
Competencies and skills
2 + years sales or call center experience required
Outstanding written and verbal communication skills
Demonstrated high level of dependability
Intermediate (or higher) proficiency in MS Word, Excel, Explorer and Outlook
Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required
Basic math/spelling skills required
Must be able to type a minimum of 30 wpm
Proficient written and spoken French Language is a plus