Customer Service Executive

Job Title: Customer Service Executive

Company Name: Alora Packs by Shubhankar

Location: Jaipur

We are seeking a skilled and customer-centric Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues, and ensuring customer satisfaction. You will be the main point of contact for our customers and play a key role in building and maintaining positive relationships with them.

Responsibilities:

•Respond to customer inquiries and provide support via phone, email, chat, or other communication channels in a timely and professional manner.
•Resolve customer issues, complaints, and inquiries effectively, aiming for first-call resolution and ensuring customer satisfaction.
•Keep accurate records of customer interactions and transactions in the customer relationship management (CRM) system.
•Provide product information, technical support, and assistance to customers, following established guidelines and processes.
•Collaborate with other departments, such as sales, operations, and finance, to resolve customer issues and provide seamless customer service.
•Proactively identify and escalate customer issues that require further attention or resolution to the appropriate team or management.
•Meet or exceed performance metrics, such as customer satisfaction scores, response time, and quality standards.

Qualifications:
•High school diploma or equivalent; bachelor's degree preferred.
•Proven experience (2-3 years) in customer service, preferably in a customer-facing role.
•Excellent verbal and written communication skills with a professional and friendly demeanor.
•Ability to handle challenging customer situations with empathy, patience, and problem-solving skills.
•Strong organizational and multitasking abilities to manage multiple customer inquiries and tasks simultaneously.
•Familiarity with customer service software, CRM systems, and other relevant tools.
•Ability to work independently and as part of a team in a fast-paced environment.
•Positive attitude, adaptability, and willingness to learn and grow.
•Ability to work flexible hours, including weekends and holidays, as needed.
•Fluency in English is a must!

Join our team and be part of our commitment to delivering exceptional customer service to our valued clients. If you are a customer-focused individual with excellent communication skills and a passion for helping customers, we would love to hear from you!

To apply, please submit your resume and cover letter to alorapacks@gmail.com