Customer Retenetion Executive
Published date: 2024/01/10
- Location: Ernakulam, Kerala, India
1+ years of experience in customer retention, customer service, or sales
Experience in the broadband industry is a plus point
Job Descriptions
Out Call customer from the database provided and retain customers as per company targets
Implement company retention strategies to reduce churn rate
Coordinate to resolve complaints to ensure customer satisfaction
Analyze customer data to identify trends and insights
Have daily contact with the customer service team/Distributors/Sub distributors/Operators team to address customer issues and resolve them.
Upsell and cross-sell customers to drive revenue growth
Record and report customer feedback to identify areas for improvement
Collaborate with marketing and sales teams to implement customer retention campaigns and promotions
Provide regular reports on retention metrics and progress to management
Others
Excellent communication and interpersonal skills
Knowledge of customer retention strategies and tactics
Ability to work independently and as part of a team
Proficiency in Microsoft Office and related software
2 Yr or above Rs 12000 to 15000
Experience in the broadband industry is a plus point
Job Descriptions
Out Call customer from the database provided and retain customers as per company targets
Implement company retention strategies to reduce churn rate
Coordinate to resolve complaints to ensure customer satisfaction
Analyze customer data to identify trends and insights
Have daily contact with the customer service team/Distributors/Sub distributors/Operators team to address customer issues and resolve them.
Upsell and cross-sell customers to drive revenue growth
Record and report customer feedback to identify areas for improvement
Collaborate with marketing and sales teams to implement customer retention campaigns and promotions
Provide regular reports on retention metrics and progress to management
Others
Excellent communication and interpersonal skills
Knowledge of customer retention strategies and tactics
Ability to work independently and as part of a team
Proficiency in Microsoft Office and related software
2 Yr or above Rs 12000 to 15000
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