Customer Relation Executive Inbound Outbound
Published date: 2024/01/10
- Location: Navi Mumbai , Maharashtra, India
Feedback of the interviews will be shared by the end of the day Ensure complete and correct information is transferred to the customer on every call Should handle the customers confidently and assertively Ensure 100 customer satisfaction on all the calls handled and improve the overall CSAT Should be fine with rotational week offsas per the process requirement Should be fine with all the shifts as per the company requirement Ensure minimum login hours are met Meet the basic process metrics management like ConversionCSAT scores Call quality scores Product test scoresetc as defined for his level Reporting basic escalation to supervisor
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