support (non-voice process)
Published date: 2026/11/09
- Location: Navi Mumbai , Maharashtra, India
Responsibilities:
• Respond to a variety of inquiries as quickly and accurately as possible.
• Stay in communication with each customer until you've resolved his or her issue.
• Must be able to efficiently interact with other departments to provide first-contact resolution.
• Escalate issues to the next level of Customer Support when appropriate.
• Consistently achieving all SLAs set by the clients with strict adherence to process guidelines & timelines.
• Must ensure prompt, courteous, and accurate responses are sent to customers.
• Solving process-related queries, handling problematic customers, and handling grievances.
• Achieve individual goals and objectives by using troubleshooting and analytical skills
Please Note:
Laptop or PC mandate
EXPERIENCE:
1-12 Years
MINIMUM QUALIFICATION:
HSC/Graduate
• Respond to a variety of inquiries as quickly and accurately as possible.
• Stay in communication with each customer until you've resolved his or her issue.
• Must be able to efficiently interact with other departments to provide first-contact resolution.
• Escalate issues to the next level of Customer Support when appropriate.
• Consistently achieving all SLAs set by the clients with strict adherence to process guidelines & timelines.
• Must ensure prompt, courteous, and accurate responses are sent to customers.
• Solving process-related queries, handling problematic customers, and handling grievances.
• Achieve individual goals and objectives by using troubleshooting and analytical skills
Please Note:
Laptop or PC mandate
EXPERIENCE:
1-12 Years
MINIMUM QUALIFICATION:
HSC/Graduate
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