Customer Care Associate
Published date: 2024/01/10
- Location: Mum, Maharashtra, India
We are looking for a Customer Support Associate for one of the reputed MNC. The candidate will be responsible for handling customer inquiries, resolving customer complaints and ensuring customer satisfaction.
Location:- Mumbai
Responsibilities
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Collaborating with other teams to ensure timely resolution of customer issues
• Identifying and escalating priority issues to the appropriate team member.
• Following up with customers to ensure their issues have been resolved.
Requirements
• Experience as a Customer Support Specialist or similar CS role
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Graduate(Freshers)/ HSC (min 6 Months of exp
Location:- Mumbai
Responsibilities
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Collaborating with other teams to ensure timely resolution of customer issues
• Identifying and escalating priority issues to the appropriate team member.
• Following up with customers to ensure their issues have been resolved.
Requirements
• Experience as a Customer Support Specialist or similar CS role
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Graduate(Freshers)/ HSC (min 6 Months of exp
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