CSA (Customer Service Associate)

Job Role: * To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer satisfaction. * To identify and convert the opportunities for cross-selling (banking product) on customer's calls. * Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. * Ensure customer 'delight' and consistent service experience, including timely resolution of customer queries/issues. * Complete the logs specified by the process (End-of-day target). * Adherence to Information Security norms & quality process norms. * To be aware of and comply with any updates about the process. * Act on the feedback given by Team Leader / Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements : * Graduate. * Graduate. * Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage. * Fresher's can also apply . Excellent communication skills - Verbal & Written . Flexible to work 24 / 7 (For Females : 7AM till 8PM) including Sunday / holidays . Flexible to get scattered 8 Week Offs in a month with 9hours shift. * Good listening skills and strong communication abilities. * Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity. * Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹12,000.00 - ₹16,000.00 per month

Benefits:

Health insuranceLife insurancePaid sick timeProvident Fund

Schedule:

Day shift

Supplemental pay types:

Commission payOvertime payPerformance bonus

Ability to commute/relocate:

Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Required)

Experience:

total work: 1 year (Preferred)Customer service: 1 year (Preferred)

Language:

English (Required)Hindi (Required)