Case and Call Specialist- Hiring Operations

Essential Responsibilities:
• Respond to employee inquiries related to position management and hiring through an online portal and through phoneline
• Communicate to employees through inbound/outbound phone activities ,Skype and Zoom to help resolve complex inquiries
• Review/respond to employee requests according to established processes, policies, company guidelines and regulations
• Coordinate with different departments to provide complete and accurate solution to employee inquiries
• Complete HR related transactions/activities adhering to company policy and guidelines
• Process assigned work activities timely and accurately
• Participate in testing of system enhancements before deploying into the production environment
• Respond to client feedback and escalations
• Lead department initiatives focusing on process improvement, project management etc

Qualifications:
• Minimum of one year of Customer Service experience is preferred with an overall experience of 3-5 years in HR Operations
• Ability to adapt to rapidly changing business and technology needs
• Self-motivated and proactive with the ability to work in a team environment
• Must be able to work overtime as needed
• Shift- as per requirement (APAC / EMEA)

Knowledge and Skills Requirements:
• Strong written and verbal communication skills
• Customer service-oriented
• Organizational, time management and multi-tasking skills
• Ability to work under pressure and handle high volumes
• Demonstrate active listening, probing and reading comprehension skills
• Possess strong analytical skills
• Strong interpersonal skills
• Ability to research issues and recommend resolution when no clear solution exists
• Possess strong organizational skills with attention to detail
• Strong attention to detail, high level of accuracy and problem solving skills
• Ability to take initiative and exhibit sense of urgency
• Proficiency withMicrosoft Office suite andHR Systems (new me@jpmc, AnswerKey and/or PeopleSoft) is preferred