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Call centre Process Expert

Published date: 2026/11/08
  • Location: Gurugram, Haryana, India
Job Responsibilities :

Process Governance

· Ensure process maps and workflows are in place and validated regularly

· Identify and mentor top-down improvement projects basis Process Governance reviews

· Understand the end-to-end process flow

· Drive end to end Call Centre Metrics

· Handle Outsourced CC Partner.

· Ensure metrics & reporting activities are seamless

· Review Data Collection Plan for any gaps

· Random audit on metrics to identify and curb any improvement opportunities/inefficiencies

· Comfortably using MS Office
Company Name: OYO

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