Call Center Operator

Job details
Job Type
Full-time
Regular / Permanent

Full Job Description
JOB DESCRIPTION

Position & Grade Client Relationship Executive (CRE)

Experience Required At least 2 years + with 1 year minimum in Outbound

Location Gurgaon Reporting to Team Leader (Language will be shared basis requirement)

Job Purpose:

Calling fresh leads & follow up clients and make sure the desired number of visits of the client to our clinic with complete coordination with clinical or field team on daily/ weekly & Monthly basis. Job Specification: • Daily calling on Dialer and Manual & predictive calling which will be around 150dialed minimum & 80 connected minimum in a day. • Make calls to clients both Fresh and Follow ups to convince them for hearing check-up & hearing aid trial with accurate, valid and complete information. • Daily and timely reporting. • Maintaining client information in excel and CRM. • Daily coordination with our clinical and field team to ensure the work is completed on time. • Contribute to team effort by accomplishing result by achieving Daily/Monthly target. Targets keeps on varying month on month. Job Qualifications: Minimum Educational Qualification: Bachelors, Work Experience of min. 2 years in the same field of Tele sales (Inbound + Out bound) with minimum 1 year of Outbound. Skill Set Requirements: • Persuasive Speaking Skills, Tone/Pitch should be polite. • Patience & Effective Listening Ability • Phone Skills / Etiquettes, Attentiveness • Be Empathetic. Willingness to understand and resolving or addressing customers queries (problem solving skills), • Sales Oriented with a focus on Customer Service • Should not sound overly aggressive while speaking