Call Centre Exective - International BPO - Night Shift

Dear Candidates ///////

Greetings from Winston HR Services, Ahmedabad.

We have openings for International BPO Sectors.
Please find the opening as mentioned below.

We are hiring for Team Leader for a International BPO Sector situated near CG Road , Ahmedabad.

Pls find the details:
Job Title: Call Centre Agent & Team Leader - Night Shift
Experience: 1 Yr to 3 Yrs , 03 to 06 yrs
Salary: 1.00 p.a. to 2.40 p.a., 0.4 to 04 paa
Education: Any Gratuate (pleasing personality and excellent communication skills in English)
Job Location: Ellisbridge, Ahmedabad

IN BOUND PROCESS

Job Description:

To ensure desired customer delight by providing satisfactory response to customer

interaction.
• Manage Customer Interactions through Inbound & out bound voice contact through

his/her team for the various services
• Evolve more effective work process for improving customer interactions
• Constantly monitor & review performance metrics for achievement of objective
• Contribute inputs towards sales marketing plans
• To interface with respective work center for resolution of complaints
• Manage resolution of billing queries /Issues
• To track & ensure closure of complaints
• To effectively manage Contact Center operations for constant performance

achievements
• Identify relevant training needs of agents & ensure effective implementation
• Effectively manage shift operations
• Interface with IT/HR/ Training/Quality
• Collate data & generate MIS report
• Standards for Measuring Success
• Customer satisfaction survey
• Meet service level
• Monthly call analysis

If you are interested for the above position, please revert with your updated CV to jobs at winstonhrservices.com

You can pass these openings to your friends & colleagues if they match with the criteria's.

While sending the mail, please don’t change the Subject in the mail or else your mail will be sent to spam folder.

Please provide the following details:

1. Total Yrs of Exp:
2. Current Organization:
3. Current CTC:
4. Expected CTC:
5 Willing to relocate to Ahmedabad? : --------(Y/N)
6. Contact Number:
7. Notice Peroid:

PLS TREAT THIS AS MOST URGENT

Regards,
Pooja
------------------------------
Winston HR Services,
Ahmedabad, INDIA .
Tel: +91-8733090249, +91-7383005000
E-Mail: jobs at winstonhrservices.com
Company Profile
Winston HR Services
http://winstonhrservices.com
Facebook: https://www. facebook.com/winstonhrservices
Linkedin: http://www.linkedin.com/in/ winstonhrservices
Winston HR Services is a HRD division launched by HR professional providing manpower recruitment & staffing services to Pharma, Chemical, Dyes, IT, Plastic, Engineering, Textile, Retail, Telecom , electrical & many more industries