Call Center Representative Jaipur

Job Description

Call center representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

Job Details

Organization Name: Vkalp

Post Name: Call Center Representative

Employment Type: Part-Time

Qualification: 12th Pass, Any Graduate

Industry: Private

Work Hours: 4 Hours

Job Experience : 0-1 Year

Salary: 12000/- To 15000/- Per Month

Location: Jaipur, Rajasthan, India 302020

About Organization

Vkalp Outsourcing Pvt Ltd. is a pioneer organization providing business process outsourcing services in industries like automobile, retail telecom, healthcare, technology, financial services, e-commerce, medical transcription, back-office services, etc.

Started as an organization to become a major supplier of human resources to various national and international BPO organizations, the company itself has become a major BPO in India. We have more than 1000 people working in various business verticals providing a fantastic customer support experience.

Vkalp offers services like Inbound customer support, Outbound customer support, Data Entry Services, Chat Support, Telemarketing, Email Support, Technical Help desk Services, etc. With over 18 years of experience in the business processes.

Responsibilities

Handle many inbound and outbound calls to customers and clients.

Identify the needs of customers, resolve issues and provide solutions.

Upsell other products wherever possible.

Ensure you follow the customer service script provided by the company for uniformity.

Also, be well read on company policies and the website for FAQs or policy-related answers.

Maintain good customer relations.

Meet personal targets and work towards meeting team targets.

Maintain records of the conversations with the customer and analyze the data.

Write and submit timely reports on performance, targets, and customer queries.

Requirements

Graduated high school, but a bachelor's degree in commerce or related fields is preferred.

Prior experience with customer service and call centers in relevant job roles.

Good knowledge of CRM practices and systems.

Customer-oriented attitude with professionalism.

Strong multitasking, time management, and target achieving skills.

Excellent communication and listening skills with good command of the English language.

Skills

Strong computer skills

Excellent interpersonal communication skills

High level of professionalism

Must be available to work some holidays and weekends

Strong problem-solving abilities

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