Assistant Manager BPO
Published date: 2026/11/10
- Location: Rajasthan , Jaipur, India
Job description
The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.
Location - Jaipur Rajasthan
Responsibilities
• Assisting the Manager in setting and achieving team goals and targets
Training and onboarding new employees
• Monitoring employee performance and providing feedback and coaching as needed
• Handling escalated customer inquiries and issues
• Assisting in the development and implementation of policies and procedures
• Analyzing and reporting on team and customer metrics to management
• Participating in team meetings and providing updates on team performance
• Assisting with the development of team schedules and resource planning
• Collaborating with other departments and teams within the organization to ensure seamless service delivery
• Providing guidance and support to team members to ensure that they are meeting performance expectations and targets.
In addition to these specific duties, an Assistant Manager in a BPO may also be responsible for other tasks as assigned by the Manager or the company. It is important for an Assistant Manager in a BPO to have excellent communication skills, be able to work well under pressure, and have the ability to handle a high volume of customer inquiries and issues in a professional and effective manner.
Qualifications:
• Minimum graduate or equivalent
• 2+ years of BPO or equivalent management experience
• Strong verbal or written communication skills
Job Types: Full-time, Regular / Permanent
Salary: ₹20,000.00 - ₹30,000.00 per month
Benefits:
• Leave encashment
• Paid time off
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
• Quarterly bonus
• Yearly bonus
Speak with the employer
+91 6378740904
The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.
Location - Jaipur Rajasthan
Responsibilities
• Assisting the Manager in setting and achieving team goals and targets
Training and onboarding new employees
• Monitoring employee performance and providing feedback and coaching as needed
• Handling escalated customer inquiries and issues
• Assisting in the development and implementation of policies and procedures
• Analyzing and reporting on team and customer metrics to management
• Participating in team meetings and providing updates on team performance
• Assisting with the development of team schedules and resource planning
• Collaborating with other departments and teams within the organization to ensure seamless service delivery
• Providing guidance and support to team members to ensure that they are meeting performance expectations and targets.
In addition to these specific duties, an Assistant Manager in a BPO may also be responsible for other tasks as assigned by the Manager or the company. It is important for an Assistant Manager in a BPO to have excellent communication skills, be able to work well under pressure, and have the ability to handle a high volume of customer inquiries and issues in a professional and effective manner.
Qualifications:
• Minimum graduate or equivalent
• 2+ years of BPO or equivalent management experience
• Strong verbal or written communication skills
Job Types: Full-time, Regular / Permanent
Salary: ₹20,000.00 - ₹30,000.00 per month
Benefits:
• Leave encashment
• Paid time off
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
• Quarterly bonus
• Yearly bonus
Speak with the employer
+91 6378740904
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