Call Center Executive
Published date: 2024/01/10
- Location: Navi Mumbai, Maharashtra, India
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹13,000.00 - ₹18,000.00 per month
Benefits:
• Flexible schedule
• Health insurance
• Provident Fund
Schedule:
• Day shift
• Fixed shift
• Morning shift
Supplemental pay types:
• Yearly bonus
Ability to commute/relocate:
• Noida, Noida - 201304, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
• Hindi (Preferred
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹13,000.00 - ₹18,000.00 per month
Benefits:
• Flexible schedule
• Health insurance
• Provident Fund
Schedule:
• Day shift
• Fixed shift
• Morning shift
Supplemental pay types:
• Yearly bonus
Ability to commute/relocate:
• Noida, Noida - 201304, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
• Hindi (Preferred
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