Customer Care Manager
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Telephonic invitation to customer for periodic service n days in advance (Service Reminders).
•Service booking management using DMS and other software.
•Taking customer feedbacks during service and maintaining records for follow-up
•Post service follow-up and resolution of concerns.
•Customer complaint tracking, redressal and necessary actions at dealership.
•Post Sales Service / Customer complaint Report. Ensured that each customer receives outstanding service by providing a friendly environment
•Maintaining customer relationships & increase customer retention / CSI of the shop
•Service booking management using DMS and other software.
•Taking customer feedbacks during service and maintaining records for follow-up
•Post service follow-up and resolution of concerns.
•Customer complaint tracking, redressal and necessary actions at dealership.
•Post Sales Service / Customer complaint Report. Ensured that each customer receives outstanding service by providing a friendly environment
•Maintaining customer relationships & increase customer retention / CSI of the shop
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