BPO Process Trainer
Published date: 2024/01/10
- Location: Bengaluru, Karnataka, India
Company Description
VictaMan Services Private Limited is an offshore Mobile and Web development company located in Bengaluru, India. We specialize in a range of IT services, including mobile app development, website development, content management, and search engine optimization. We also provide BPO services, virtual assistance, overseas recruitment, HR services, as well as business consulting and setup new businesses.
Role Description
The BPO Process Trainer will be responsible for delivering training sessions to BPO employees to ensure consistent delivery of high-quality customer service. This is a full-time, on-site role located in Bengaluru.
Qualifications
• Bachelor's or Master's degree in Communications, Business, Education or other relevant field
• Experience in BPO process training, with proven success in designing, developing, and facilitating training sessions
• Knowledge of training methodologies and adult learning principles
• Excellent communication, interpersonal and organizational skills
• Ability to multitask and work in a fast-paced environment
• Strong analytical and problem-solving skills
• Proficiency in MS Office Suite, including PowerPoint, Excel, and Word
• Experience with Learning Management Systems (LMS) is a plus
• Flexible and adaptable to changing situations and business needs
• Experience with managing and leading team members is a plus
VictaMan Services Private Limited is an offshore Mobile and Web development company located in Bengaluru, India. We specialize in a range of IT services, including mobile app development, website development, content management, and search engine optimization. We also provide BPO services, virtual assistance, overseas recruitment, HR services, as well as business consulting and setup new businesses.
Role Description
The BPO Process Trainer will be responsible for delivering training sessions to BPO employees to ensure consistent delivery of high-quality customer service. This is a full-time, on-site role located in Bengaluru.
Qualifications
• Bachelor's or Master's degree in Communications, Business, Education or other relevant field
• Experience in BPO process training, with proven success in designing, developing, and facilitating training sessions
• Knowledge of training methodologies and adult learning principles
• Excellent communication, interpersonal and organizational skills
• Ability to multitask and work in a fast-paced environment
• Strong analytical and problem-solving skills
• Proficiency in MS Office Suite, including PowerPoint, Excel, and Word
• Experience with Learning Management Systems (LMS) is a plus
• Flexible and adaptable to changing situations and business needs
• Experience with managing and leading team members is a plus
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