CSR - Voice Process (Freshers & Exp with)
Published date: 2024/01/10
- Location: Bengaluru , Karnataka, India
Job DescriptionJob descriptionDear Candidates,Greetings From JOBSHOP ***JOB DESCRIPTIONRoles And ResponsibilitiesCustomer Service RepresentativeHandles inbound customer inquiries in a 24/7 environment via CHAT, PHONE and EMAIL while adhering to established Service Level Agreements and Key Performance Indicators.
Shifts are on a rotational basis mainly during American business hours.
Needs to handle all calls using excellent problem solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skillsCreate and assign leads to Sales following a successful lead qualification conversationEntitle, case creation and routing of technical support inquiries to the adequate Technical Support engineer while keeping backlogs to the minimumProactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications.
Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolutionContributes to knowledge management systems in the form of updating or creating policies and procedures.
CTC Only FreshersSkill = Excellent communicationDegree Any full time graduateShift Timing to and to BangaloreWFOWarm Regards
Shifts are on a rotational basis mainly during American business hours.
Needs to handle all calls using excellent problem solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skillsCreate and assign leads to Sales following a successful lead qualification conversationEntitle, case creation and routing of technical support inquiries to the adequate Technical Support engineer while keeping backlogs to the minimumProactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications.
Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolutionContributes to knowledge management systems in the form of updating or creating policies and procedures.
CTC Only FreshersSkill = Excellent communicationDegree Any full time graduateShift Timing to and to BangaloreWFOWarm Regards
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