Banking Domain - Pune Pune
Published date: 2026/11/07
- Location: Pune, Maharashtra, India
• Handles customer contacts in a contact centre environment
• Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
• Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
• Delivers what is promised in line with customer expectations
• Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
• Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
• Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
• Delivers what is promised in line with customer expectations
• Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
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