AVP Operations/Client Services (Global BPo)

We are hiring a AVP - Client Relations for a Global BPO

Designation- AVP (Client Relations /Services)

Location - Gurugram

CTC- upto 20 lpa

This is a diversity ( Female) position.

Candidate should be from BPO background with experience of managing international operations.

Purpose of Position

- The Assistant Vice President of Client Services has direct responsibility for fostering a strong relationships with their assigned clients.

- To lead and support a team of Operational Experts that deliver on clients objectives, maintain high client satisfaction, add value to the client relationship and to deliver farming opportunities and growth in the market share through all Solutions that are offered.

"A Passion for People" is key.

- Provide strategic direction and executive leadership over client relationship

- Cultivates client relationships at senior levels and with all relevant client stakeholder to maximize the reputation and growth of business with each client account

Ensures retention of the client's business, developing broad and deep relationships across the client accounts

- Develop and implement strategic plans to drive revenue opportunities that align to clients strategy

-Qualifications

Minimum Education Requirement

- College or University graduate, or proven direct extensive experience

Minimum Relevant Work Experience

- Minimum 5-7 years' experience in an account or vendor management role in a call center environment

- Experience in a Call Center Operations Environment or Project Management Team

- Experience in budget forecasting and management including P&L responsibility

- Proven success with client facing interactions as it relates to planning, business reviews and business development.

- Proven ability to manage client relationships.

- Client facing and executive presentation skills.

- Excellent, proven interpersonal and communication skills