Assistant Manager - WFM (MIS)
Published date: 2026/11/08
- Location: gurugram, Haryana, India
Gradate with minimum 5 years of experience in call Centre environment
· Minimum 12 months in Current Role
· Hands on Experience in Variant Tool
· Hands on Experience in Forecasting / Scheduling / Planning
· Real time Monitoring / Management
· Good communication skill and like to interact with people, verbal and written
· Able to manage a team and address any problems/ grievances that may have a bearing on productivity or efficiency.
· Good with logical & analytical skills, ability to prepare analytical insights basis any data
· Knowledge of reporting/ data management
· Give consultative feedback and suggestions to the Operations team to improve efficiencies and profitability
· Design reports to help monitor and manage operational efficiencies
· Review monthly billing reports/invoices prepared by Operations
· Minimum 12 months in Current Role
· Hands on Experience in Variant Tool
· Hands on Experience in Forecasting / Scheduling / Planning
· Real time Monitoring / Management
· Good communication skill and like to interact with people, verbal and written
· Able to manage a team and address any problems/ grievances that may have a bearing on productivity or efficiency.
· Good with logical & analytical skills, ability to prepare analytical insights basis any data
· Knowledge of reporting/ data management
· Give consultative feedback and suggestions to the Operations team to improve efficiencies and profitability
· Design reports to help monitor and manage operational efficiencies
· Review monthly billing reports/invoices prepared by Operations
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