Authoriser - WB RAO

Job Responsibilities(JR)
Actionable
Seamless Error free Operations
Ensure to conduct receipt of Login Files and conduct basic Credit Parameter checking of file.
Ensure scanning initiating in Transaction Origination System.
Marking FTNR and informing business.
Release of Hold and coordinating with Central Credit Processing Agency.
Critical documents, vaulting confirmation and checking and marking FTNR in Loan Origination System or Laser Soft.
Initiating disbursement of cases.
Scanning of Files and Indexing in IDEA-RAS system.
Checking and ensuring data inputting in various system are checked and authorized.
Ensure implementation of Operations Process, Policies & Audit Guidelines as defined in the process note.
Suggest gaps in processes, if any and changes required to address such gaps.
Customer Facilitation
Handling Customers at Client Service Desk counter.
Cross-selling and CRM system updation viz. Lead generation.
Checking and Resolution of Query/FTNR through Electronic System Foreclosure report.
Swapping physical instalment cheques with Automated Clearing House/ECS mandates/Standing Instruction orders.
Ensure continuous improvement in providing Customer Service.
Smooth co-ordination with all Stake-holders
Enhance interactions and co-ordination with Sales/Credit/Collections.
Conduct regular Credit Processing Agency and Dealer visits.
Ensure training at regular intervals to staff at various levels.
Vouchers & Record Management
Preparing e-Record of Delivery, dispatch the files, maintaining Courier Register, mail management.
Stamp Paper approval, purchase of stamps from Vendor, passing entries within the system, housekeeping and daily reconciliation activities.
Destruction of files approved but not disbursed >45 days, Rejected >15 days and Decision pending >60 days.
No Objection Certificate printing, dispatching, delivery tracking and updation in Finnone system.
Receipt of Post Due Documents/Updation and Dispatch.
Ensure that all registers/records etc. are updated, filed and kept under safe custody.