Assistant Manager_FRS_Ahmedabad

The fraud analyst has the role of preventing and stopping all actions with potential risk that may generate financial losses or unpleasant experiences to Vodafone customers. It will ensure that by using the principles of prevention and alertness to risks it will support the achievement of the company's objectives and reduce losses of any kind by identifying and analyzing the computer threats that may have a financial impact on the Company. The fraud analyst aims to identify behaviors that can indicate fraud intent and implements measures to prevent and control financial losses.


Key Accountabilities:
Monitoring the customer base and related services to identify suspicious fraud activities. (Examples of currently monitored fraud types:, roaming fraud, domestic fraud, AIT fraud, first party fraud, etc.)
Conduct a detailed analysis of fraud risk cases to confirm or deny the intention of fraud
Respect the provisions of the Internal regulation of the Company and complies with the Code of conduct
Regularly monitor transactions that have been reported as being at risk of fraud
Managing clients with subscriptions, active messaging services or high data traffic using services at local or international level and indicates fraud risk
Maintaining a high level of standards in customer relations and solving complex problems, without requiring supervision or guidance, except in exceptional situations
Identification of new possible fraud behaviors and new methods of fraud prevention or settlement
Manage internal requests and complaints received by phone or email
Respect the procedures of the department in order to take the necessary decisions to stop fraudulent activities
Skills
Managing investigations
Forensic Analysis
Crisis Management
Security
Fraud Management
Incident Response
Risk Management
Corporate Security Management