Account Manager, Customer Service Rep

• My client works with industry-leading customers and companies|They provide both standard product and custom-engineered solutions About Our Client My client works with industry-leading customers and companies of all sizes to provide both standard product and, in most cases, custom-engineered solutions. They provide high precision, high performance products to meet customer's mission critical application requirements. Job Description • Communicating with customers and Regional Sales Engineers while providing delivery, price, and other customer driven information to ensure customer satisfaction. • Entering customer orders into ERP system and providing customers with order acknowledgments. • For sales orders that include products coming complete from our parent company, issue purchase orders from ERP system • Responding to customer requests such as for expedited deliveries • Understanding of ERP system functionality and where information can be obtained • Assist customers in a courteous and helpful manner while developing customer relationships • Handling Returned Materials Authorizations (RMA's) including documentation and tracking progress • Engaging Company resources as needed to resolve customer concerns or identified problems. • Utilize customer's internet portals/apps as necessary to assure proper planning and action in response to customer's production needs. • Prepare spreadsheets and reports as needed to support the Sales department. • Coordinate efforts with required departments to assure timely response to customer inquiries and on-time delivery of product. • Accurately record customer information and activities in CRM (i.e. phone calls that would provide useful information for other members of the Sales team). • Other responsibilities as required MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. The Successful Applicant • Customer focused, courteous, persuasive, tactful • Excellent written and verbal communication skills • Maintain composure in ever changing environment • Ability to multi-task without losing track of the details • Very strong computer skills (including MS Office) • BS/BA or equivalent. AS in Engineering is a plus. • 3-5 years of customer service experience preferably in a production or manufacturing environment • Experience with ERP/CRM systems a plus What's on Offer • $65K-$70K base salary • Fantastic culture - people centric and teamwork oriented • Full Benefits Package • Fully onsite