Workplace Technical Services Lead Mumbai

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Workplace Technical Services Lead Mumbai

JLL
Mumbai, Maharashtra
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15 hours ago
Full–time
Work Dynamics

What this job involves:

Overall role

This position is responsible for technical and contractual quality assurance on behalf of a prestigious

and large scale investment banking client to ensure their office premises are compliant to country,

regional, global compliance and technical standards. The role influences engineering operations of a

client portfolio.

Major Responsibilities
• Planned, predictive and corrective works owner
• Major works owner (power down planning execution and new/refurbishment project

management)
• Administer quality assurance and monitor outsourced critical works vendors to ensure

equipment is maintained at a high standard
• Review the maintenance/service practices of M&E contractors to deliver quality work

practices in line with the manufacturer recommendations, established processes, tools and

documentation.
• Contract management of critical equipment contracts
• Capacity and utilization coordination, reviews and reporting for office tenancy and server

rooms
• Engineering regulatory compliance management for the portfolio of buildings, along with

compliance to client-stipulated Engineering Playbooks
• Incident management support including 24/7 on call for incident management in corporate

real estate buildings
• Support and assist any installation, commissioning and programming of new office space to

ensure plans, designs, scopes and goals are accurate
• Technical reporting submissions for portfolio objectives, regular meetings and portfolio

performance
• Governance of as built drawings and OEM information
• Production and management of MOPS/SOPS/EOPS
• Management of lifecycle asset management and UPS component replacement
• Support for engineering standardization tasks across Asia Pacific
• Lead in-city technical training delivery
• Develop and implement innovation programs and processes that reduce utility costs,

increase productivity, produce cost savings and share learnings with the wider team.
• Identify energy saving initiatives and work through to implementation and validation.
• Review of all maintenance reports to ensure maintenance is conducted appropriately and

performance issues are actioned

Sound like you? To apply you need to have:

Ideal Experience
• Bachelor’s degree in an Engineering discipline
• Minimum of 10 years of relevant engineering management experience
• Thorough understanding of building services design and engineering management
• Ability to identify and implement opportunities for operational efficiency/improvements and

implement agreed solutions
• Drive innovation / thought leadership / industry knowledge
• Excellent verbal and written communication skills as well as presentation skills
• Ability to develop and explain complex operational management information to senior

audiences
• Be resilient, with high focus on achieving goals
• High energy, flourishes in fast pace, dynamic environments
• Customer centricity
• Comfortable working in a challenging environment as part of a team and is comfortable

managing incidents and service failures
• Able to adapt in a fast-paced working environment and versatile in meeting client changing

needs and requirements
• Strong analytical, organization and administration skills
• Experience working in Asia Pacific desired, specifically India.

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’
• Demonstrates proactive & professional approach to customer service and stakeholder

engagement
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements

People Management and Team Leadership – ‘I am a Team Player’
• Ability to deliver requirements through a remote matrix-reporting team effectively,

promoting open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’
• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’
• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics
• Attention to detail
• Strives for compliance while being agile to adapt to business needs and change
• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.