Workforce Manager
Published date: 2026/11/08
- Location: Mumbai, maharashtar, India
Sr. Manager/DGM - WFM
Work Force Management
Manage global level WFM operations for 3000+ FTE's in International BPO
Responsibilities
Lead and manage a team of 3-5 Workflow Managers and 35-45 Workflow Analysts; responsible for the overall direction and performance of the teams
Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within the organizational unit
Effectively partner and build productive working relationships with direct reports, peers, leadership, and other departments
Owner/co-owner for flexibility and efficiency related initiatives/goals at the site and responsible for initiating best practice sharing at a global level
Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team
Work to build and maintain customer/stakeholder trust
Solving complex customer support issues and proactively heading off negative service...
Work Force Management
Manage global level WFM operations for 3000+ FTE's in International BPO
Responsibilities
Lead and manage a team of 3-5 Workflow Managers and 35-45 Workflow Analysts; responsible for the overall direction and performance of the teams
Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within the organizational unit
Effectively partner and build productive working relationships with direct reports, peers, leadership, and other departments
Owner/co-owner for flexibility and efficiency related initiatives/goals at the site and responsible for initiating best practice sharing at a global level
Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team
Work to build and maintain customer/stakeholder trust
Solving complex customer support issues and proactively heading off negative service...
0 page views
Related listings
-
Immediate requirement for BPO TELECALLER in MumbaiBPOImmediate requirement for BPO TELECALLER in Mumbai Salary Up to 15000 Fresher's can also apply Interested candidates can apply and contact us2026/11/08
-
2026/11/08
-
Customer Service RepresentativeBPOHIRING FOR CUSTOMER SERVICE ASSOCIATE INTERNATIONAL BPOS VOICE AND NON VOICE PROCESS JOB DESCRIPTION: To work as a customer service associate and take inbound calls/chats. To solve the queries and issues of the customers and give them an appropriate ...2026/11/08