Work Load Administrator

Hi Candidate, We have an opening for Work Load Administrator. This is work from home job. PFB the JD. Job Description We are looking for a highly motivated, knowledgeable Work Load Administrator to join our Service delivery Team.

This is a key position, and, in this role, you will demonstrate your knowledge to support the various clients of GBA.
You need to maintain control on scheduling of Engineers in the field plan agreed with customers.

so, we are looking forward to a seasoned professional who can make a lasting and positive impact Due to the current pandemic and economic situation in the regions we cover, the growth in volume and profitability of the aftermarket business becomes extremely important.
We have to focus on the Efficiency and Utilization of the service delivery team going forward. Roles & Responsibilities · Log Calls in the CRM as soon as a complaint is received via Email / Phone / Whats

App · A Contract Terms · Communicate and follow up with third party suppliers & vendors and get the quotations for service/parts/contracts.
Qualification/Knowledge/Experience · We are looking for a professional with 3+ years of experience in customer care, procurement or closely related discipline, who is willing to develop his/her career in the fast-growing business:
• Strong knowledge and understanding of software packages and technologies used in a typical customer support.
• Ability to attend and revert back to customer for the reported issues.
• Ability to generate, analyze and interpret data.
• Must be able to work under constant deadline and manage multiple sites scheduling.
• Excellent oral and written communication skills.
• Must have a "can-do" attitude towards all tasks Many Thanks