We're Hiring For HR Support Role

Trigent Software is a leading provider of IT services and consulting, dedicated to delivering innovative solutions to clients worldwide. We are currently seeking a highly motivated and detail-oriented individual to join our team as an HR Support Role.
Responsibilities
• * Conduct inbound and outbound calls to US-based candidates, effectively screening them for client's hiring requirements.
• * Utilize call-in tool to record outcomes of calls, providing accurate and timely information.
• Motivate candidates to complete job applications and assist with scheduling and rescheduling their first day of work, ensuring smooth onboarding.
• * Review application forms to ensure all details are accurately filled out by candidates.
• * Handle inbound calls and promptly resolve candidates' queries, delivering exceptional customer service.
• * Respond to candidates' queries via email and text, providing clear and concise information.
• * Resolve queries using a ticketing platform, with knowledge of ServiceNow considered an advantage.
• * Maintain a quality score of 90% and above throughout the process, consistently meeting or exceeding performance targets.
• * Escalate complex issues or problems and seek guidance when necessary.
• * Establish and maintain process controls, updating and validating process documentation to ensure compliance with requirements.
• * Identify opportunities for process improvements, suggesting ideas to enhance efficiency, accuracy, and control measures.
• * Actively participate in team building activities, fostering a collaborative and positive work environment.
• * Safeguard the security and confidentiality of client data, adhering to data protection policies and guidelines.
• * Strive for customer satisfaction, consistently exceeding expectations and delivering exceptional service.
• Role Details
• * Job Title: HR Support Role
• * Role Category: Customer Success
• * Industry Type: IT Services & Consulting
• * Department: Customer Success, Service & Operations
• * Employment Type: Full Time, Permanent
• Requirements and Qualifications
• * Proficient in English language (both verbal and written communication skills).
• * Previous experience in a customer support role or call center environment is preferred.
• * Strong interpersonal and communication skills, with the ability to build rapport and effectively resolve queries.
• * Detail-oriented with excellent organizational and time management abilities.
• * Ability to work well under pressure, multitask, and meet tight deadlines.
• * Familiarity with ticketing platforms and knowledge of ServiceNow is a plus.
• * Demonstrated problem-solving skills and ability to handle complex issues.
• * Proactive mindset with a continuous improvement mindset.
• * A team player with a positive attitude and willingness to contribute to a collaborative work environment.
• Join Trigent Software and embark on a rewarding career as an HR Support Role, where you will play a vital role in delivering outstanding customer support and contributing to the success of our clients. Apply now to be part of our dynamic and innovative team