We need Administration Application Tech Support Practitioner
Published date: 2024/01/10
- Location: Gurugram , Haryana, India
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
• Project Role :Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Gurugram
• Must Have Skills :
• Good To Have Skills :
• Job Requirements :
• Key Responsibilities : 1 Should have knowledge in providing L3 support for Storage Management and support on NetApp 7, Cluster mode and NetApp CVO 2 Design and implement Cluster mode and systems including installation, configuration, software upgrades, and storage provisioning 3 Administer Fibre Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches 4 Design and Configure Replication for Disaster Recovery using Recovery point and SnapMirror
• Technical Experience : 1 Should have sound experience in Cluster mode , Disk technologies, RAID Levels, Snapshot/Snapmirror technologies and NDMP 2 Good knowledge on CIFS, NFS, ISCSI and FCP protocols 3 Experience with installation, configuration and management of storage arrays and switches expected 4 Experience with Brocade SAN Switches 5 Experience on Storage Pools, Tiering, LUN masking and zoning 6 Should have knowledge about the ITIL frameworks
• Professional Attributes : 1 Must Have Skills: NetApp C Dot 2 Good to Have Skills: EMC Storage 3 Readiness working in 247 support model 4 Good communication 5 Working on multiple tools/products as per requirement 6 Willingness to learn and grow
• Educational Qualification : Regular education
• Project Role :Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Gurugram
• Must Have Skills :
• Good To Have Skills :
• Job Requirements :
• Key Responsibilities : 1 Should have knowledge in providing L3 support for Storage Management and support on NetApp 7, Cluster mode and NetApp CVO 2 Design and implement Cluster mode and systems including installation, configuration, software upgrades, and storage provisioning 3 Administer Fibre Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches 4 Design and Configure Replication for Disaster Recovery using Recovery point and SnapMirror
• Technical Experience : 1 Should have sound experience in Cluster mode , Disk technologies, RAID Levels, Snapshot/Snapmirror technologies and NDMP 2 Good knowledge on CIFS, NFS, ISCSI and FCP protocols 3 Experience with installation, configuration and management of storage arrays and switches expected 4 Experience with Brocade SAN Switches 5 Experience on Storage Pools, Tiering, LUN masking and zoning 6 Should have knowledge about the ITIL frameworks
• Professional Attributes : 1 Must Have Skills: NetApp C Dot 2 Good to Have Skills: EMC Storage 3 Readiness working in 247 support model 4 Good communication 5 Working on multiple tools/products as per requirement 6 Willingness to learn and grow
• Educational Qualification : Regular education
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