VXI Global Solutions - Operations Manager (7-14 yrs)
Published date: 2024/01/10
- Location: Hyderabad, Telangana , India
- The position is responsible for managing day to day operations and execution of programs. Supervises multiple Sr. / Team Leads (4 -8 direct reports).
- Responsible for operations performance, client satisfaction and program metrics. Based on program size, may oversee a single LOB or multiple programs.
- Highly prefer Candidates with OM experience
- Highly preferred Candidates with Lean Six Sigma Certification
- Must have experience in the BPO industry
- Bachelor's degree from a college or university; or one to two years related experience and/or training; or equivalent combination of education and experience is a plus; Administrative experience and budgeting
- Strong coaching skills
- Strong people's skills
- Responsible for operations performance, client satisfaction and program metrics. Based on program size, may oversee a single LOB or multiple programs.
- Highly prefer Candidates with OM experience
- Highly preferred Candidates with Lean Six Sigma Certification
- Must have experience in the BPO industry
- Bachelor's degree from a college or university; or one to two years related experience and/or training; or equivalent combination of education and experience is a plus; Administrative experience and budgeting
- Strong coaching skills
- Strong people's skills
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