VP - P&R Services Team Lead

Job Description

Business:. Human Resources / Performance and Reward

Open positions:1

Role Title: VP - P&R Services Team Lead

Global Career Band:4

Location (Country / City ): Hyderabad/ Bangalore/ Gurugram

Recruiter Name : Princy bhadani

The Opportunity:

Role is part of a specialist team focusing on performance and reward operational, advisory and service management support for the Group.

What you’ll do:
• Management of activities originating from the P&R services team including tier 2 & 3 P&R advisory support, operational delivery of key projects or processes, such as the year end performance and pay review, market data matching and buy-outs, P&R service management and various reporting requests
• Partner with colleagues locally and globally to ensure streamlined and consistent delivery of P&R services across country, region, global lines of business /functions and Group
• Look to drive a culture of continuous improvement through expansion, service automation and robotics to drive improved efficiency in delivery each year
• Direct management of the team, ensuring appropriate levels of resourcing and service is delivered within agreed timescales and to required level of quality / standards
• Drive cultural change to bring out the continuous improvement ethos, and customer centric approach to delivery.
• Promote a positive work culture, inspire confidence in the team, enthusiasm and commitment.
• Promote the value of challenging the status quo, seeking to improve ways of working and having a forward-thinking mind-set, in line with HSBC’s Values and Strategy.
• Exhibit ownership of own and team’s work and ability to work independently with minimal guidance.
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points

Requirements

What you will need to succeed in the role:
• Typical qualifications would include a Bachelor’s degree/equivalent experience
• Proven ability to build and lead a team to deliver outstanding service
• Proven ability to maintain excellent relationships at all levels of the organisation
• Ability to use data and analytics to drive organizational improvement
• Proven track record in developing people and seek out continuous improvement opportunities
• Ability to ensure that deadlines are appropriately planned for and met, particularly in a pressurised and deadline driven environment
• Ability to deal with and analyse problems and queries
• Sound judgmental skills to identify and resolve challenges and issues
• Ability to make considered decisions that protect and enhance HSBC’s values, reputation, and commercial interests
• Strong functional and technical knowledge of HR, specifically performance and reward, and HR Technologies
• Ability to communicate complex information in a succinct and credible manner, both orally and written, directly with Senior Management
• Excellent excel skills (or equivalent data management tools such as R or SQL) and ability to deal with and analyse large data including collation of data from various internal stakeholders to produce final reports for management
• Experience of running a shared service operations team preferrable

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.

https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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