Votiko Solutions PVT. LTD. Looking For Build Your...
Published date: 2024/01/10
- Location: Surat, Gujarat, India
Position: International BPO Executive (Work-from-Home)
About Votiko:
Votiko is a leading international Business Process Outsourcing (BPO) company known for delivering exceptional customer support and services to clients across the globe. We pride ourselves on our customer-centric approach and the commitment to provide the best solutions. As an International BPO Executive working from home, you will be an integral part of our talented team, ensuring top-notch service delivery to our valued clients.
Responsibilities:
Customer Interaction: Handle inbound and outbound calls professionally to address customer inquiries, concerns, and requests.
Troubleshooting: Diagnose and resolve customer issues by providing effective solutions or escalating complex problems to the appropriate departments.
Data Entry: Accurately record and update customer information in the company’s database during and after each interaction.
Multilingual Support: If applicable, assist customers in their native language or provide translation support as needed.
Quality Assurance: Adhere to company policies and quality standards, ensuring all interactions meet the highest level of service excellence.
Product Knowledge: Stay updated on our clients’ products, services, and industry trends to provide accurate and relevant information to customers.
Shift Flexibility: Be open to working in rotational shifts as per the business requirements and client time zones.
Requirements:
3+ years of experience in an International call centre.
Language Skills: Excellent verbal and written communication skills in English are essential. Proficiency in additional languages is advantageous.
Customer-Focused: Passionate about delivering exceptional customer service and ensuring customer satisfaction.
Problem-Solving Abilities: Strong analytical and problem-solving skills to resolve customer issues effectively.
Computer Proficiency: Comfortable using computer systems, navigating multiple applications, and working with minimal supervision.
Adaptability: Ability to adapt to a fast-paced and dynamic work environment while maintaining a positive and professional attitude.
Internet Connectivity: Must have a reliable high-speed internet connection and suitable home office setup.
Educational Background: Any
Gender:- Any
Perks and Benefits:
Competitive salary package with performance-based incentives.
Flexible work hours to support a healthy work-life balance.
Opportunities for career advancement within the organization.
Comprehensive training and professional development programs.
Access to cutting-edge technology and tools to excel in your role.
Supportive and collaborative work culture fostering employee growth.
Employee recognition programs and rewards for outstanding performance.
Salary: 20,000 to – 70,000.00 /month
Working Days- Monday to Friday (Sunday -Saturday off)
Call:- +91 8511539085
Website – www.votiko.com
Candidate Requirement
Experience:
3 – 4 years
Votiko Solutions PVT. LTD.
KAJAL Patel Patel
International Trade Center Building, C-108 1st, Ring Rd, Majura Gate, Surat, Gujarat 395002,
Surat, Gujarat
India 395002
Phone: 8511539085, 8511539085
Fax: 8511539085
Website: http://www.votiko.com
About Votiko:
Votiko is a leading international Business Process Outsourcing (BPO) company known for delivering exceptional customer support and services to clients across the globe. We pride ourselves on our customer-centric approach and the commitment to provide the best solutions. As an International BPO Executive working from home, you will be an integral part of our talented team, ensuring top-notch service delivery to our valued clients.
Responsibilities:
Customer Interaction: Handle inbound and outbound calls professionally to address customer inquiries, concerns, and requests.
Troubleshooting: Diagnose and resolve customer issues by providing effective solutions or escalating complex problems to the appropriate departments.
Data Entry: Accurately record and update customer information in the company’s database during and after each interaction.
Multilingual Support: If applicable, assist customers in their native language or provide translation support as needed.
Quality Assurance: Adhere to company policies and quality standards, ensuring all interactions meet the highest level of service excellence.
Product Knowledge: Stay updated on our clients’ products, services, and industry trends to provide accurate and relevant information to customers.
Shift Flexibility: Be open to working in rotational shifts as per the business requirements and client time zones.
Requirements:
3+ years of experience in an International call centre.
Language Skills: Excellent verbal and written communication skills in English are essential. Proficiency in additional languages is advantageous.
Customer-Focused: Passionate about delivering exceptional customer service and ensuring customer satisfaction.
Problem-Solving Abilities: Strong analytical and problem-solving skills to resolve customer issues effectively.
Computer Proficiency: Comfortable using computer systems, navigating multiple applications, and working with minimal supervision.
Adaptability: Ability to adapt to a fast-paced and dynamic work environment while maintaining a positive and professional attitude.
Internet Connectivity: Must have a reliable high-speed internet connection and suitable home office setup.
Educational Background: Any
Gender:- Any
Perks and Benefits:
Competitive salary package with performance-based incentives.
Flexible work hours to support a healthy work-life balance.
Opportunities for career advancement within the organization.
Comprehensive training and professional development programs.
Access to cutting-edge technology and tools to excel in your role.
Supportive and collaborative work culture fostering employee growth.
Employee recognition programs and rewards for outstanding performance.
Salary: 20,000 to – 70,000.00 /month
Working Days- Monday to Friday (Sunday -Saturday off)
Call:- +91 8511539085
Website – www.votiko.com
Candidate Requirement
Experience:
3 – 4 years
Votiko Solutions PVT. LTD.
KAJAL Patel Patel
International Trade Center Building, C-108 1st, Ring Rd, Majura Gate, Surat, Gujarat 395002,
Surat, Gujarat
India 395002
Phone: 8511539085, 8511539085
Fax: 8511539085
Website: http://www.votiko.com
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