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Voice Process - International

Published date: 2024/01/10
  • Location: Pune, Maharashtra, India
Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities Gather customer feedback and share it with our Product, Sales, and Marketing teams Assist in training junior Customer Support Representatives. Requirements: Excellent communication skills Education - Undergraduate or Graduate except for BE/BTech Should be excellent in communication
Company Name: Infinites HR Services

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