Voice Process
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Dear Candidate,Greetings from Cognizant !We are looking for enthusiastic professionals for Voice Process who possess flawless communication and expertise in Technical skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you.Manage large amounts of incoming callsIdentify and assess customersâ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on those needs.Meet personal/customer service team sales targets and call handling quotasHandle customer complaints
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