voice process

Dear Jobseekers,

We are hiring for the positions of Customer Experience Specialist - Chat Support and Voice Support in Vadodara & Gandhinagar locations. We are seeking highly motivated individuals with excellent communication skills in English and Hindi to provide exceptional customer service through both chat and voice support.

Job Title: Customer Experience Specialist - Chat & Voice Support

Location: Vadodara & Gandhinagar

Salary: Up to 35k (Based on BPO experience Interview)

Experience Required: HSC and above for Chat Support

And 01 to 03 years for Voice Support

Shifts: Night shift and Rotational shift between 6 am - 10 pm (24*7 environment)

Week Off: Any two rotational week off

Requirements:

Strong verbal and written communication skills with excellent command over English and Hindi languages.

Ability to handle and resolve customer queries and complaints with empathy and professionalism.

Prior experience in customer service and support in a BPO or similar industry is preferred for Voice Support.

Good understanding of customer service principles and practices.

Ability to multitask and manage time effectively while maintaining accuracy and attention to detail.

Willingness to work in a 24*7 environment with night shifts and rotational offs.

Minimum qualification of HSC for Chat Support.

Proficient with computers and basic software applications.

Must be able to commute within a local transport boundary of 30kms.

Responsibilities:

Provide excellent customer service through chat and voice support.

Resolve customer queries and complaints with empathy and professionalism.

Accurately record and maintain customer interaction details in the system.

Work collaboratively with team members to achieve individual and team targets.

Adhere to established procedures, policies, and quality standards.

Be flexible to work in a 24*7 environment with night shifts and rotational offs.

We welcome referrals from your company, friends, and family groups.

DEEKSHA SUREKA