voice process
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
Dear Jobseekers,
We are hiring for the positions of Customer Experience Specialist - Chat Support and Voice Support in Vadodara & Gandhinagar locations. We are seeking highly motivated individuals with excellent communication skills in English and Hindi to provide exceptional customer service through both chat and voice support.
Job Title: Customer Experience Specialist - Chat & Voice Support
Location: Vadodara & Gandhinagar
Salary: Up to 35k (Based on BPO experience & Interview)
Experience Required: HSC and above for Chat Support
And 01 to 03 years for Voice Support
Shifts: Night shift and Rotational shift between 6 am - 10 pm (24*7 environment)
Week Off: Any two rotational week off
Requirements:
Strong verbal and written communication skills with excellent command over English and Hindi languages.
Ability to handle and resolve customer queries and complaints with empathy and professionalism.
Prior experience in customer service and support in a BPO or similar industry is preferred for Voice Support.
Good understanding of customer service principles and practices.
Ability to multitask and manage time effectively while maintaining accuracy and attention to detail.
Willingness to work in a 24*7 environment with night shifts and rotational offs.
Minimum qualification of HSC for Chat Support.
Proficient with computers and basic software applications.
Must be able to commute within a local transport boundary of 30kms.
Responsibilities:
Provide excellent customer service through chat and voice support.
Resolve customer queries and complaints with empathy and professionalism.
Accurately record and maintain customer interaction details in the system.
Work collaboratively with team members to achieve individual and team targets.
Adhere to established procedures, policies, and quality standards.
Be flexible to work in a 24*7 environment with night shifts and rotational offs.
We welcome referrals from your company, friends, and family groups.
We are hiring for the positions of Customer Experience Specialist - Chat Support and Voice Support in Vadodara & Gandhinagar locations. We are seeking highly motivated individuals with excellent communication skills in English and Hindi to provide exceptional customer service through both chat and voice support.
Job Title: Customer Experience Specialist - Chat & Voice Support
Location: Vadodara & Gandhinagar
Salary: Up to 35k (Based on BPO experience & Interview)
Experience Required: HSC and above for Chat Support
And 01 to 03 years for Voice Support
Shifts: Night shift and Rotational shift between 6 am - 10 pm (24*7 environment)
Week Off: Any two rotational week off
Requirements:
Strong verbal and written communication skills with excellent command over English and Hindi languages.
Ability to handle and resolve customer queries and complaints with empathy and professionalism.
Prior experience in customer service and support in a BPO or similar industry is preferred for Voice Support.
Good understanding of customer service principles and practices.
Ability to multitask and manage time effectively while maintaining accuracy and attention to detail.
Willingness to work in a 24*7 environment with night shifts and rotational offs.
Minimum qualification of HSC for Chat Support.
Proficient with computers and basic software applications.
Must be able to commute within a local transport boundary of 30kms.
Responsibilities:
Provide excellent customer service through chat and voice support.
Resolve customer queries and complaints with empathy and professionalism.
Accurately record and maintain customer interaction details in the system.
Work collaboratively with team members to achieve individual and team targets.
Adhere to established procedures, policies, and quality standards.
Be flexible to work in a 24*7 environment with night shifts and rotational offs.
We welcome referrals from your company, friends, and family groups.
0 page views
Related listings
-
UK Recruitment (Fresher, BPO/KPO, Any Experience) AhmedabadBPOAbout Company IMS People is an Offshore Recruitment Services company. We help staffing firms globally with our extensive range of tailored services. From recruitment & administrative services to accounting support, property preservation services ...2026/11/09
-
Non IT Hr Recruiter || BFSI /BPO/ Bulk Hiring ExpBPORoles and Responsibilities (Female candidate only) 1.Screen resumes and job applications. 2.BFSI & Recruiters from other industries (Pharma, Manufacturing, Engineering, Ecommerce etc) experience required 3.Conduct initial phone interviews to shor...2026/11/09
-
Manager - Talent Acquisition - BPO/ITeS AhmedabadBPOResponsibilities • Expertise in Senior Leadership Hiring, Volume / Bulk hiring, Contractors hiring and Campus hiring. • Implementing key change initiatives as identified in the organizational strategic planning process. • Extensive experience in buil...2026/11/09