Voice Chat Prosess
Published date: 2026/11/08
- Location: Rajkot, Gujarat, India
• Managing the end-to-end journey of a customer from order placement to fulfilment to post-sale service
• Servicing inbound inquiries through the website, email, and social media channels
• Documenting necessary customer service information along with insights on customer behavior and preferences
• Liaising with other departments such as logistics and operations to troubleshoot and resolve issues
• Contributing with ideas and suggestions on continuously improving the overall efficiency of various departments for customer satisfaction
• Perform tasks of service, responding to issues, collection of feedback, and upselling to a satisfied customer in a fast-paced environment through several channels of communication - phone, email and chat
• Servicing inbound inquiries through the website, email, and social media channels
• Documenting necessary customer service information along with insights on customer behavior and preferences
• Liaising with other departments such as logistics and operations to troubleshoot and resolve issues
• Contributing with ideas and suggestions on continuously improving the overall efficiency of various departments for customer satisfaction
• Perform tasks of service, responding to issues, collection of feedback, and upselling to a satisfied customer in a fast-paced environment through several channels of communication - phone, email and chat
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