Vodafone Idea - AGM - Call Centre Analytics COE (6-10 yrs)
Published date: 2026/11/09
- Location: Ahmedabad, Gujarat, India
CC Analytics Team Member - CoE
Job Level/ Designation - M2
Function / Department - Customer Service - Corporate / Service Partner Operations
Location - Ahmedabad
No of Positions - 1
Job Purpose
- Generate and share insights from the Contact centre data sources (inbound/outbound/BO/Chat/SM) with all stake holders from time to time.
- Generate insights in creating value addition, digital adoption, cost reduction and proactive addressing of customer issues.
Job Level/ Designation - M2
Function / Department - Customer Service - Corporate / Service Partner Operations
Location - Ahmedabad
No of Positions - 1
Job Purpose
- Generate and share insights from the Contact centre data sources (inbound/outbound/BO/Chat/SM) with all stake holders from time to time.
- Generate insights in creating value addition, digital adoption, cost reduction and proactive addressing of customer issues.
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