Virtual Relationship Manager - Pune - Reputed Bank
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Overall Goal:
To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior
Digital Experience. Ensuring that customers get world-class services and their needs are understood and met
through financial products that the Bank has to offer.
To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the
Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever
customer needs.
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory
requirements are followed.
So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial
needs and services, thereby ensuring that the VRM also achieves the key performance parameters set
Key Result / Responsibility Areas:
Customer Engagement:
To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior
Digital Experience. Ensuring that customers get world-class services and their needs are understood and met
through financial products that the Bank has to offer.
To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the
Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever
customer needs.
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory
requirements are followed.
So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial
needs and services, thereby ensuring that the VRM also achieves the key performance parameters set
Key Result / Responsibility Areas:
Customer Engagement:
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