VIRTUAL RELATIONSHIP MANAGER- MUMBAI (AIROLI)

Exp: 1-6 years; Engage with assigned portfolio of Bank customers for service and deepening relationshipCustomer interactions to be duly updated in Bank system for audit trail and reference to future interactionsDeepening of customer portfolio level benchmarksManage Issues and Maintain complete relationship record for assigned customer accountsEnhancing customer wallet Profiling Customer to increase wallet share Engaging to capture customer banking habits and inducing to make Yes Bank as primary relationshipEnsuring customer scoping being done with need based products suggested as hooks for deepening relationship Ensuring that customer scope is done and products targeted accordinglyService to Sales approach established for deepening relationship with family members and associates which have been grouped togetherAcquisition of New To Bank CustomersTo acquire new to bank customers from leads generated through marketing channel and various campaignsReferrals generated from existing customersPenetration of products across family groupsCustomer Query and Complaint resolutionEnsure query resolution of the customers by coordinating with service and operations teamResolving all complaints received from preferred customers within the stipulated TAT sFulfilment of other objectivesTo actively participate and contribute in fulfilment of other time bound objectives that department or organisation may initiate from time to time.Qualification and Experience RequiredMinimum Graduate or equivalent degreeExcellent flair of English Language1 to 5 years of experience in sales & / or relationship role( Preferable